Support
Trotro Driver · Jaydah Labs
Something broken, something missing, or just a question? Write to hello@adtheophanix.com and a real person will answer. We aim to reply within two working days.
Reporting a problem
Please include these, or we will only be able to guess:
- your phone or tablet model, and its Android or iOS version;
- what you were doing when it happened;
- a screenshot or a short screen recording, if you can.
My progress is gone
Your bus, your cedis and your settings are saved on your device, not on a server — so uninstalling the game, or clearing its data, removes them for good and we cannot restore them. Moving to a new phone does not carry your progress across.
I paid and did not get it
Purchases are handled by the App Store or Google Play, and the game grants the item as soon as the store confirms the payment. If a payment went through and nothing arrived, first close the game fully and reopen it. If it is still missing, email us with the store receipt and we will sort it out. Refunds are handled by the store, not by us — use reportaproblem.apple.com on iOS, or Google Play's order history on Android.
Ads and privacy choices
The game is free and shows ads. You can reopen the consent form, or change your tracking answer, from the station's Settings room under Privacy options. What is collected, and by whom, is set out in the Privacy Policy.
The game runs slowly or gets hot
The game picks a quality level to suit your device and lowers it on its own if it needs to. If it still struggles, close other apps in the background and try again. Tell us the device model — we tune for ordinary hardware, and a report on a slow phone is genuinely useful.
Deleting your data
There is no account and no server holding your play data, so uninstalling the app deletes everything the game saved. For data held by Google as an advertising partner, see the Privacy Policy.